The couch arrived on Wednesday and looks great. It fits perfectly with the room. We are so pleased with it. Thanks for all your help. You made the process so much easier. Thanks again and have a Merry Christmas and Happy New Year.

 

It is my pleasure to recommend Carolina Chair to prospective customers. My experience from start to finish was just great. I enjoyed working with you to decide on the fabric and modifications. The chairs were finished very quickly and the delivery was just terrific because the men were courteous and considerate of us as the consumers. Please know that I will be recommending CarolinaChair to my friends and family and will be calling you myself again in the future.

 

Don't be afraid! Buying quality furniture online is a pleasure with CarolinaChair.com! The website allows one to see many possibilities, many fabric swatches, too. Southern graciousness and satisfaction guaranteed from the Fry's made purchasing the furniture EASY and AFFORDABLE. And delivery is FREE!

 

You were right - I love the sofa! It's beautifully made, matches the other loveseat very well, and the custom size is fine. You built a sofa I couldn't find anywhere! You and your brother did a great job and it was such a pleasure dealing with you. You sure gave personalized service and seemed so interested in this particular loveseat even though you are dealing with furniture all day long! I felt like I was your only customer! When I told everyone I ordered a loveseat over the internet, I got a lot of raised eyebrows and comments like "I hope you didn't pay for it yet." I can't wait for everyone to see it and I'm sure you will be getting some more customers in the future. It is just such a pleasant way to buy furniture and the quality is excellent. The delivery men were very pleasant and very careful, too. Thanks again for everything. You couldn't have been nicer and I love the sofa. Please thank your brother for me, too.

 

I LOVE it!!!! The chair and ottoman are a great match to my existing couch! I am honestly amazed at how great of listeners you both are....wow...the power of explanation and digital photographs! Your brother is wonderful and I promise future orders!! I love your personality and customer service. I love the fact it is only you to deal with and not five different channels of customer service personnel - like the big companies out there. The eight weeks to delivery is well worth the time, so long as a person is well informed of what is going on with their order. Thanks for making MY order always seem #1....and for always answering your telephone and e-mail's!!!!! Your company is awesome!

 

I just wanted you to know that I absolutely love my new chair & ottoman! It arrived on Saturday and it is perfect. I will refer family & friends to CarolinaChair and I look forward to placing another order in the future. Thank you so very much for delivering such a beautiful piece of furniture! I have already enjoyed snuggling up on the chair with my 5 year old and 1 year old...and looking forward to years of snuggling! Merry Christmas!

 

Just a note to let you know that we absolutely LOVE OUR COUCH! The color reminds me of fine cocoa powder, such a rich and comfortable fabric. The cushions are so comfortable, and I must say the quality is amazing. Many of my friends thought I was crazy for ordering a couch over the Internet, not trying it for comfort etc. I did my research on how to select a high quality couch, and CarolinaChair had it all! The most comforting part of the process was the way you handled the customer service portion. I must admit, I was not the easiest customer to deal with, many questions, changes etc....but you waited and stood by the product.

p.s. My husband NEVER falls asleep on the couch, and he did the night we got yours. Please tell your brother and the crew at CarolinaChair.com we will highly recommend them.

 

We love the chair. It is beautiful. Your service was great. The quality is top notch!!

 

I have ordered 2 couches, 1 loveseat, 4 chairs and 4 large ottomans from CarolinaChair over the last couple years and I'm planning to order more. All of my orders were with my own fabric and some special modifications, such as wider seat cushions and contrasting welting. The workmanship is superb.

The furniture is extremely comfortable, yet the cushions retain their shape making the furniture piece attractive and plump. I highly recommend CarolinaChair and initially took a chance and placed my first order after reading the testimonials. I am glad I did for I have been very satisfied.

 

The couch is fabulous! We love, love, love it! We feel like we got a custom made, handmade couch! I guess that's because it is both of those things! We look forward to spreading the word about your family and the great product you put out...many thanks!

 

Just wanted to say that the chair is Fabulous! And so is the bed part of it. Great workmanship, you guys. I just love it.

 

The sectional is beautiful and comfortable. The service was superb. I got exactly what I wanted at a great price in wonderful time. The new Amigo fabric is SO beautiful, soft and functional. The dining room chairs are stunning. I couldn't be happier.

 

Hi Cathy! I purchased two Hughes chair and 1/2 sleepers with slipcovers about 3 years ago for our vacation home in Florida. We also rent so it was important that we have excellent quality. Well, I can't tell you how pleased we are with them. They look great and look as good as the day they arrived despite excessive use. The mattresses in the chairs are far better than anything I found and I furnished 5 rental properties in the last 3 years. Now we are building our home in Florida and I will be purchasing from Carolinachair.com again! Would highly recommend - great quality and the service was excellent, too!

 

Our sectional is simply gorgeous and dangerously comfortable! The kids love nothing better than to curl up together on it! Thanks for a truly great product, and for service that is simply outstanding. I was very nervous about ordering a sofa over the internet, but you truly provided the best customer service I've ever experienced from any company. Your product is of the best quality, and I'm recommending you to all of my friends. Given what you offer, it is just plain stupid to buy retail! Thanks again.

 

Just wanted to let you know that my sofa and loveseat were delivered yesterday! Needless to say, the photos you sent did not do them justice! They are absolutely beautiful! I love the quality and attention to detail. I will certainly tell my friends that when they are looking for special furniture and want quality and price, to go to CarolinaChair! Once again, thanks for the great service!

 

With the choices you recommended (fiber-down cushion option with horizon mink fabric), I think the couch is entirely too comfortable. I've never known a couch to be "dangerous," but that's exactly what we have. You have to be careful not to lie down too early or you'll find yourself 3/4 of the way through the movie or at the tail end of your own cocktail party. We were trying to come up with a name for it and the "Bermuda Triangle" is the only true descriptive name that feels right! It's amazing and you made the process feel good from start to finish. THANK YOU!

 

Just wanted to send a quick "thank you" for all the great work you and CarolinaChair have done for us. Our home looks 100% better now: the sofa, chairs and throw pillows are beautiful. We really appreciate the quality of the work and the professional manner you and everyone else there displayed.

 

I just wanted to let you know how much I love my ottoman. I am so impressed with the workmanship. It looks great in my space and makes my living room look completed. I found new lamps to finish off the room and I truly love it!!

 

We received our custom made sectional last week and we absolutely love it! It's perfect and looks just like the photo we sent to you. The quality of your furniture is so much better than what we looked at in the major stores in the city. The cushions are better quality and much more comfortable. We are thrilled to have found you! Thank you so much for your patience in working with us as we decided on dimensions. You are such great people to work with. And, by the way, the delivery guys were great. We have already recommended you to all of our friends. We'll be back soon for a chair or two.

 

I'm sending pictures of my chairbed and sofabed as situated in my house. Even though I just received them and haven't used them yet, I love the finished product and the way they fit with my decor. The swatch samples were really the best thing for color coordination. Thanks for everything. I'll be sure to recommend Carolina Chair. view photo of sleeper sofa | view photo of sleeper chair

 

I wanted to thank you for your assistance with our Roth Armless Sleeper. We were searching high and low for a queen sleeper that would not monopolize our office. I also had my heart set on a chocolate brown chenille. It seemed an impossible combination until I came across CarolinaChair.com. I was a little nervous about ordering a sofa online but decided to try it since you offered the perfect solution at my fingertips. Wow! We definitely made the right choice! It is quite apparent that your family takes great pride in all aspects of your business. Our sofa is beautiful and arrived so quickly. It is refreshing to deal with a company that offers superior service and product quality. The personal attention given at every level is so far above the norm that it simply could not be compared to other companies. It has been a pleasure working with you. I will certainly pass the word to friends and family. I also look forward to working with you again in the future.

 

I simply had to take a moment to relay my experience with CarolinaChair to prospective customers. When I placed the initial order for my sectional, Cathy confirmed it with a note that if there were tall family members, we might want to consider another style as the one we selected had a shorter back. It is a very good thing she did since my husband is 6’4" and often complains about chair backs being uncomfortable. The Crawford collection fits perfectly! The only “glitch" was that when the pieces arrived, I discovered I should have ordered an additional armless chair to do justice to the sectional location in our great room. I called Cathy for “help", she assured me that they could produce the additional piece quickly and it was on its way to me in one week. Internet shopping does not typically include personal service but you can sure expect that from CarolinaChair! Thanks again.

 

Hi, Cathy! We received our chairs on Friday. They look great! Thank you so much for the superb customer service and products.

 

Just wanted to let you know our beautiful armless sleeper couch for our office arrived a few weeks ago. It is everything you promised and then some! We had much difficulty finding a small enough sleeper couch that would fit in our office for when company visited. I can't tell you how happy I was to find your company. It met all my needs in size not to mention good pricing and no shipping charges or tax for my state which saves a huge amount of money. I chose the microfibre material in black and I just love it! I carefully examined the couch from top to bottom when it arrived as instructed by you. The craftsmanship was outstanding! I have owned several couches in the past and spent at least as much and none of them came close to your standards of construction. You were wonderful help, Cathy, in the decision making in designing my couch - increasing the back a few inches was the right decision. I will definitely do business with you in the future as I have a few more comfy chairs needed for my home and I'm definitely loving the microfibre material. Wish I had discovered you sooner! I think you have a fabulous business and I know by my experience with you and your company that your business will continue to grow by leaps and bounds. I've been giving your website address and high praise of your workmanship to my friends and family. Congratulations on developing such a fine company! Look forward to doing business in the future with you.

 

The sectional is really beautiful and most comfortable. Thanks again for all your help. I never would have believed that purchasing a sofa on-line could be this easy or pleasant!

 

The furniture arrived this morning. It is just beautiful. You guys did such a great job....the fabric is matched so perfectly. It not only looks beautiful but it is so comfy. Thanks so much. Can't wait for all my friends to see it. You are the greatest. view photo of customer's custom sectional

 

I cannot begin to tell you how happy I am with the beautiful sleeper sofa your brother made for me. It is absolutely perfect in every way, size, color, and COMFORT! All I can say is I sure am glad I kept surfing the net until I lucked up on your site. Oh yes, the price was just right, too, for such a great sofa. Please tell your brother thanks for me.

 

Thanks for the great sectional. I have included my thoughts for others that might be customers in the future:

Over the last few years I have ordered lots of stuff over the internet (clothes, computers, even two sets of car tires) but nothing like a sofa. I was not sure that I was doing the right thing. I researched Carolina Chair for days looking for anything negative. I couldn't find anything but praise. Your quality and price were unbeatable in the Denver area, and believe me I shopped hard!

Carolina Chair was the only manufacturer that showed actual pictures of the products being made. The seating and cushion foam is top quality - I looked at the makers web sites. Every time I called your company, I got a person or a quick return call. The fabric swatches I asked for arrived fast. All these thing led me to take a chance. I could not be happier. If you are reading this and are concerned about quality of the fabric and the craftsmanship, I understand. Ordering from Carolina Chair is a smart move. I had a good feeling about it before I got the sofa. Now it is confirmed. And I just love getting a good deal.

Cathy thanks again. I have never really written a letter like this, but you all deserve it. I can't wait to show off the new sofa. I was talking about this new sofa earlier in the week at a sort of family reunion. My cousins wife was more than skeptical where I told her I ordered a couch on the internet. She joked about the turmoil she and her husband had over their recent sofa buying experience. They couldn't agree on the way different ones sat, soft or firm. I was reminded that my wife and I had similar disagreements when we bought our last couch. But your sofa sits just right for both of us. Soft, but not sinking in so far you cant get out. Firm but not so firm your rear goes to sleep. I know it sounds a little like "Goldilocks and the Three Bears", but it really is just right.

Best of luck to you and wishes for continues success, view photo sent by customer

 

I got the new sofa/chaise today. It's beautiful!!! And, it fits perfect in that small, weird space I needed. The color is also perfect. Thanks so much for putting this all together for me!

 

The couch, chair and ottoman arrived today and they are absolutely wonderful. My parents are all sacked out on them right now. Very high quality! I would definitely order from you again. Thank you for your expediency and politeness. Grateful ...

 

I took delivery this afternoon and the Loveseat is superb - every bit as beautiful as I imagined it and just perfect. As with custom furniture, not a speck has been omitted. Every thread is in its place and every seam is properly sewed. There are no extraneous threads "dangling" on the ends of the pillows and/or the couch. Know how many pieces of supposed "high-end" furniture I have seen with dangling threads or springs sticking out? Far too many! As to the most important thing, it is just soooo...comfortable. Everytime I sit on it, it takes your cares away. As for buying online via your website, the whole process was very simple. I will be purchasing again in the near future - that's the ultimate compliment! Thank you all at Carolina Chair that worked on my loveseat!

 

I took delivery this afternoon and the Loveseat is superb - every bit as beautiful as I imagined it and just perfect. As with custom furniture, not a speck has been omitted. Every thread is in its place and every seam is properly sewed. There are no extraneous threads "dangling" on the ends of the pillows and/or the couch. Know how many pieces of supposed "high-end" furniture I have seen with dangling threads or springs sticking out? Far too many! As to the most important thing, it is just soooo...comfortable. Everytime I sit on it, it takes your cares away. As for buying online via your website, the whole process was very simple. I will be purchasing again in the near future - that's the ultimate compliment! Thank you all at Carolina Chair that worked on my loveseat!

 

Hey Cathy - just a note to let you know how great we think our new chair is! It's in my craft room, which will also double as a guest room since we now have a dual function beautiful piece of furniture in there. I told my husband, Don, he needs to take a picture with our digital camera and show you. Thanks to you and all the wonderful people at Carolina Chair. I've already had a friend stop by to come see the chair - I am spreading the word about you guys.

 

I just received my Hughes sleeper sofa and love it. It's super comfortable and the Microfibre fabric is great, very soft. The size is perfect for our small home office/guest room. I looked all over for a full size sleeper sofa that was not too long for the room. Yours was the only one I found that fit the specs I needed and was the perfect look too! Keep up the great work. We'll be back for a sectional some day.

 

Cathy - It's here! Our Hughes sleeper chair arrived today & looks great. My dog has taken immediate possession....but I'm demanding my share of time as well. Even my husband loved it. Delivery was just fine - they called ahead, gave us a time, showed up when expected & carried it in & put it where we wanted it. Enclosed is a picture. Home at Last... Thanks again. view photo sent by customer

 

The couch is beautiful - the kids and us are loving it!!! Thanks a million - we will recommend you guys to everyone. view photo sent by customer

 

My decision to purchase to sofa sleeper from Carolina Chair was clearly one of the best ones I have ever made. From the moment I found the website, I knew that this was the type Company I wanted to deal with. I had already been to 4 major stores in New York City who told me they did not have, nor could not get, the fabric I needed / wanted (a light pastel). I had just about given up hope about getting the sofa I wanted when I happened upon the Carolina Chair website and within just a few minutes I knew I had come to the right place. The entire transaction was seamless - from the selection of the fabric, to the placement of the order, to the delivery of the product. The shippers arrived on schedule and when they removed the plastic covering, I could not believe what a fabulous sofa I had purchased - more beautiful than I had expected and of finer quality than I had seen anywhere else. I have recommended them without hesitation to friends and family. They are an anomaly in the business world today - they care about what they do and how they treat their customers. Their pride of workmanship is evident in the final product. It has been an absolute delight doing business with them and I give them my highest recommendation.

 

Please tell all your potential customers to not hesitate to discuss their special needs when ordering your wonderful furniture. The innovative modifications you made to our Hughes sofa are perfect! As I had told you, I am a BIG man, and trying to buy retail and get the quality construction, strength, and support I needed in a sofa just was not possible. Not only is our new CarolinaChair Hughes sofa beautiful, it provides tremendous personal comfort and bears up extremely well under my "extra weight." I know we will get many long years of service from this sofa, and I can't thank you enough for your creative efforts to customize my order!

 

I wanted to let you know that we received our furniture early this morning in great condition, and it is just beautiful. We are extremely pleased with its quality, color, and comfort. Now, we know where to shop when we are ready to redecorate our living room. Thank you again. It really was a pleasure doing business with you.

 

We just received our new sectional today and we LOVE IT!!! It is perfect and just what we have been looking for!!! We will definitely let all our friends know about you! Thanks again for everything!!!

 

My chaise was delivered with care today and it's just beautiful. It is in perfect condition and oh so comfortable. I just love it! Thanks so much.

 

Our furniture just arrived this afternoon and it is wonderful!! Perfect color (just like the fabric swatch), excellent construction, and very, very comfortable! Thank you so much for your great service and superior product!!

 

I recently ordered a sectional sofa from CarolinaChair.com. I received it yesterday, and it is absolutely beautiful and so very comfortable. I have learned that the hardest part in finding a sectional sofa is to find one that will fit through doorways and up narrow stairways. The sectional I ordered came with a corner chair and was not overly large. This allowed me to fit it into a small third story room. CarolinaChair also made a modification in the frame at no extra charge. My husband dropped one of the cushions in the garage in the process of moving things around. I was able to wash the cushion cover in the washing machine, as it was microfibre. It came out as beautiful as ever. Thank you so much. I am so glad I took a chance on an online company. The free delivery and free ottoman were an added bonus!

 

The sectional is fabulous! It looks GREAT in our little efficiency condo and is so very comfortable. Even my husband says it's extremely nice and comfortable -- and he normally doesn't comment on such things! Just for fun, I'm attaching a picture showing it in its new home! You've been great to work with and I appreciate very much all of the assistance and attention you gave our order. view photo sent by customer

 

The couch arrived today and I just love it. I have been telling everybody about you guys. Your service, quality and price are not to be beat. I am still waiting on a Thomasville sofa I ordered two months before I ordered from you and that was not a custom ordered couch. I wish you all well with this venture and if I ever need another upholstered piece, I will sure have CarolinaChair do it.

 

The sectional arrived this morning and it is absolutely exceptional! It looks really fantastic in my family room and the fabric is just perfect with my floors, oriental rugs and leather chairs. Thanks so much for the excellent service and the early and thorough delivery. My number one hobby is sewing so I really appreciate the attention to detail in the cording on the pillows and pattern matching. From experience, I know what a difference it makes when these things are done right. Tell your brother and his team thank you for me. It has been a pleasure working with you and we will certainly work with you again when the need arises. Excellent job!

 

The sofas arrived yesterday around 4:30pm. They were delivered in excellent condition. I spent the evening testing both of them. And I've to say that I am very glad that I ordered these sofas from you. Both of them are of excellent quality and the cushions are much better than my expectation. I only wished that I would have known about your company earlier. Naturally, I'll let all my friends know about your fine products. And I hope your company will prosper in the years to come. It's always a good thing to see people make good products that exceed expectation. Best regards.

 

My sectional pieces arrived yesterday, and I'm so excited! You were right...they are absolutely beautiful! Of course I can't take credit for the color since my husband picked it out...but it really is lovely and lightens up the room so much (we had dark slipcovers on the old sofas which absorbed a lot of light, but also hid a multitude of sins!) Also, I can't thank you enough for going over the different styles with me...I am very pleased with how sturdy and well-made the pieces are. Any comparable pieces I had seen here in L.A. would have cost me at least twice what I paid with Carolina Chair, and I would not have been able to choose the type of fabric or color. Nor would I have received the wonderful personalized service that you provided! Thanks again for all your help!

 

My husband and I just received our Hughes chair and 1/2, and we love it. The quality construction is unmistakeable. Its sturdy appearance makes our store bought upholstered furniture look insubstantial in contrast. We have decided to purchase a sofa now that we have seen what wonderful furniture you build. Initially apprehensive about purchasing furniture without being able to sit on it first, we were gratified to see that our chair "fits" both my 6'5" husband and my 5'7" self. As a bonus, it provides the back support my husband needs. I especially appreciate that we can purchase custom slip-covers down the road to get a new look. With furniture of this quality, I expect that we may purchase slip-covers in a few years rather than replacing the furniture, making Carolina Chair a very cost-effective option. I hope more people will take a chance on Carolina Chair; you sell just the kind of product consumers need more of: high quality at a reasonable price. I also loved working with your sales people by phone: they were more than willing to make the custom adjustments I requested. Where else would I get such individualized treatment without paying for high end custom furniture?

 

Hi to all - This is to let you know that the sectional couch, loveseat, corner chair and ottoman arrived and are beautiful. Although the room to put them in isn't yet done (so they aren't hooked together and placed yet), we jammed them into the living room and already love them. A lot of people thought I was "brave" to buy online, but it turned out to be a great decision! Thanks so much...

 

My sofabed arrived today and I just wanted to let you know how much I love it. It's absolutely beautiful and amazingly comfortable and plush! This is a great piece of furniture that I will enjoy and treasure for many, many years to come. I can't believe that you were able to produce this superb piece for this price. It's an amazing, amazing value. I'm thrilled with it and am truly grateful for the care that was taken in making it.

 

I couldn't be happier with my new couch. I have been shopping around a lot and Carolina Chair was the only company that had the exact sectional I was looking for in the dimensions I needed. My husband who was very wary of buying any couch without sitting on it first was extremely satisfied with the comfort and quality. The staff was extremely helpful and courteous on the phone and my couch was delivered exactly when they said it would be. The couch looks beautiful in our den...now if only Carolina Chair made wall units! With much gratitude...

 

Thank-you so much for the beautiful couch and prompt delivery. After looking around many stores, I finally found exactly what I wanted from Carolina Chair. No one believed I bought a couch online, but everyone is now convinced that it is terrific. Thanks again.

 

I just received my Roth sectional - GORGEOUS, MAGNIFICENT, BEAUTIFUL. Thank you. It's very nice and arrived in perfect condition.

 

After a LOT of research on construction online (CC offers eight-way hand tied and kiln dried hardwood frame) and warranties (CC has LIFETIME on everything, but the fabric), etc), I ordered the Hughes sofa from Carolina Chair. I received it in October and I am very pleased. Their prices are good and they offer free shipping and a 30 day return. Also, if you do not see exactly what you want they can custom make it, as they are the manufacturer. I had them change the back pillows on the Hughes sofa to provide more back support for my 6'3" husband and it is just perfect! I am VERY pleased! I ordered the sofa with the upgraded feather/ down wrapped cushions, it has a firm, but soft seat. I even had a small problem with the fabric. It was not their fault, but the fabric manufacturer's and they went out of their way to make it right for me. I have to admit that I was a little hesitant about ordering from them as I could not touch (although the fabric swatches helped!) or sit on the sofa, but now I am glad that I took the chance. Everyone who comes over and sits on it LOVES it and cannot believe that I got such value and quality sight unseen and over the internet no less. Thank you very much for making such a wonderful sofa that I am sure we will enjoy for years to come.

 

The furniture came and it's just beautiful. The quality is wonderful. I really had misgivings about buying furniture over the internet, but buying from CarolinaChair was a total joy. I wouldn't hesitate a minute to buy more furniture from you. Thank you so much for all your incredible service. I really do hope we'll be doing business together again!

 

Carolina Chair, where do I start? Their prices are very competitive and their styles are great, but I feel what makes Carolina Chair stand alone is the unbelievable color choices, custom options and the service. First, where in the world can you shop for furnture and get over 100 color choices as well as many fabric choices? It's unheard of. Second, Carolina Chair offers many styles and if for some reason you want something different, they'll make it for you! Shape, size, and height! Where else can you find a company that caters to your every furniture specification needed? Last and the most important, Carolina Chair's service is impeccable. From the first time I called and spoke to Cathy Fry, until my chair was delivered, she was helpful and quick to respond to every call and e-mail. She answered all my questions and was a joy to speak to. Oh yeah and let's not forget the free freight. Where else do you see that in our world? I will refer Carolina Chair at every opportunity.

 

I became very interested in Carolina Chair after I read the complimentary article in the Wall Street Journal about you last year. The idea of ordering a sofa on the internet took some getting used to, even though I have bought furniture on ebay. But after shopping around here in New York City for a new sofa and seeing how much they cost, I decided to go ahead and order one of yours. I am so pleased with it that I am getting one each for my two daughters who are just now moving into their own apartments. Thank you for being so helpful and reliable and, most of all, for sending me such an outstanding sofa.

 

Carolina Chair is a wonderful company to do business with as a retail customer. They responded to my questions quickly, took my order and delivered my chaise lounge sooner than expected. The chaise is gorgeous - well made, beautiful and very comfortable. I ordered it for our bedroom and every time I sit in it I tell my husband that I want to carry it around the house with me wherever I sit down. The entire experience in dealing with Carolina Chair was wonderful from order through product use!

 

I am very happy with the furniture and the delivery people were as nice as everyone I have dealt with in your company. I will recommend you to my friends. Thank you so much for this nice experience.